Shipping Information, Return Policy, and Product Information

Shipping Information

1.How much does shipping cost?

2. How long does shipping take?

3. Do you ship internationally?

No, we ship within the US, excluding Alaska and Hawaii. Military APO and FPO Addresses are included for most of the products. Products that can not be shipped to APO or FPO will be stated.

P.O. Boxes are not allowed except for APO and FPO orders. Additional shipping costs may apply. There will be a service charge in the sales tax area of the sale's invoice. This charge will defer the costs for APO orders.  As USPS costs are higher than UPS. We will contact you for any additional costs if needed.

Return Policy

Your satisfaction is important to us! If an item reaches you in less than satisfactory condition, please contact us immediately and we will determine whether a credit or replacement is in order. We will provide you instructions on returning and / or receiving a replacement item. You must contact us within 30 days of receipt of merchandise. You may report a lost, broken or missing item by contacting us.

Return Policy for non-defective, non-broken items

Returns for non-defective, non-broken items must be made within 30 days.

There will be a 20% re-stocking fee on all non-defective/non-broken items. Shipping will not be refunded on non-defective/non-broken returns.

Returns will not be accepted after 30 days.

Merchandise must be returned in it's original inner packing and must be in resalable condition. Merchandise, merchandise packaging, and inner packing must bear no markings or be otherwise defaced or damaged. No credit will be given for items that do not meet these requirements.

Product Information

Alabastrite

Alabastrite is our product line name for poly resin items. Alabastrite is a stone-based material which can be intricately molded producing great detail, and will allow paint to adhere. These items may be cleaned by dusting, however, they should not be washed with water as they are painted with water soluble paints.

Bone China

White clay with bone ash added. Bone ash content must be at least 25% by U. S. guidelines. Fired at 1800 degrees. The translucent material is finished with a glaze or under glaze (matte). Lighter, stronger, more expensive than porcelain.

Capiz Shell

Capiz is a large, thin translucent shell found in Philippine coastal waters.

Cubic Zircon

The most successful simulated diamond. Properties such as refraction, hardness, and specific gravity are remarkably similar to diamonds. Example: 27432. Cubic zirconia are very hard to distinguish from diamonds; sometimes a jewelers loop will be needed to see the difference.

Diamond

Extremely hard, highly refractive colorless or white crystalline of carbon. Diamonds, like all gemstones, are judged in terms of Carats, or weight (different from Karats, as in gold purity).

Dolomite

A magnesia-rich, sedimentary rock resembling limestone, dolomite is either gray, pink or white in color.

Frosted Acrylic

Acrylic items are given the French Lilac process, (used on glass), to achieve the distinctive frosted look. Example: 27205. The drama of frosted glass without the weight.

Gemstones

Rubies, sapphires, emeralds and amethysts, often treasured as birthstones, fall under the category of gemstones. (Birthstones are listed in the back of your WOP catalog.) Gemstones are priced and graded by Carat weight.

Gypsum

Gypsum is a white mineral which is usually used to make Plaster of Paris.

Product information Continued

Gold

The ultimate precious metal. Virtually indestructible, amazingly malleable, doesn't rust or tarnish. Graded by purity; in the U.S. a scale of 24 is used, so 24 Karats (24K) is 100% pure. 18K is 18 parts gold and 6 parts alloy (other metals), and so on. 10K is the legal minimum for Karat-graded gold. The word "Plumb" indicates the exact purity of the piece.

Hong Tze

To closely emulate a special stone found in China which is known for its deep red color, these items are created using an alabastrite poly resin. Hong Tze pieces are highly polished, further bringing out the intense, deep red color.

Jade Porcelain

Jade porcelain is a type of porcelain made with a finer clay. Usually no glaze or only a colorless glaze will be applied at the final firing to show off the very smooth surface and to preserve the translucency. Example: 27112. Jade Porcelain is used for night lights because of its high degree of translucency when lit.

Patchwork Items

Unique fabric or paper prints are applied to the surface of porcelain, dolomite or poly resin items. After application, 12 layers of lacquer are added and the item is hand polished to a high gloss between each layer.

Pearl

A smooth, lustrous, variously-colored deposit formed around a grain of sand in the shell of a certain mollusk. Pearls may be formed naturally or "cultured" through an artificial implanting process.

Porcelain

Fine ground white clay, molded and fired in an oven for eight hours at 1200 degrees. Finished with a glazed, under glazed, or "bisque" finish. Glazing produces a high gloss; under glaze produces a matte finish. Bisque is a matte finish without glaze. After finishing, the item is "cooked" for six hours at 800 degrees.

Sterling Silver

To qualify as "sterling" a given piece must be composed of a least 92.5% pure silver.

Stoneware

White clay with fine ground stone. Working with stoneware demands great expertise, and is in fact becoming a lost art. Stoneware is safe to use in microwave and conventional ovens.